FAQ – Claro Insurance

Our FAQ

Frequently Asked Questions

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Can I pay my bill online? Over the phone?

Yes you can. To make a payment online, click on Make a Payment. To make a payment over the phone, please contact a customer service representative or through our automated system at 1-844-252-7489 (toll-free).

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How do I file a claim?

You can get more information about how to file a claim through the Claims Center of this site or call Customer Service for assistance at 1-844-252-7489 (toll-free).

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What does my policy cover?

The best way to see what your policy covers is by looking at your Declarations (or DEC) page. The page shows your coverage per vehicle and limits of liability (the amount covered by insurance). If you need another copy of your Declaration page, you can obtain another copy by logging into our Online Portal.

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When is my payment due?

Each policy holder has a different due date. You can find a schedule of your payments online by logging into our Online Portal.

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How can I find my policy number

You can find your Policy number on your ID Card, Dec Page, or Billing Statement. If you need copies of any of these, please login to our Online Portal or contact a customer service representative at 1-844-252-7489 (toll-free).

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When does my policy begin and end?

You can find out when your policy begins and ends by looking for the effective dates on your ID card. The dates are typically listed under your name

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What is the difference between my insurance agent and my insurance carrier?

American European Insurance Company is the carrier for CLARO. They are the people who actually insure your car and handle insurance claims. Your local independent agent is the person who sells you the policy. Our agents use their knowledge and skill to help you get the right coverage for your needs.

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What is Claro's mailing address for premium payment?

American European Insurance Company
American European Insurance Company
2250 Chapel Avenue West
Suite 200 Cherry Hill, NJ 08002

Don’t forget to add your policy number to your mail.

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How do I get an SR-22?

Give us a call at 1-844-252-7489 (toll-free).